Refund policy

Last updated: July 14, 2026

At BiteBye, we are committed to providing reliable mosquito protection products and a safe, convenient shopping experience. If you are not completely satisfied with your purchase, please review the policy below or contact us at service@bitebyestore.com.

Order Cancellations

You may request an order cancellation within 24 hours of placing your order.

We process orders quickly, so cancellation is not guaranteed. An order cannot be canceled once it has been fulfilled or shipped.

If we are unable to cancel your order, you may request a return after delivery in accordance with this policy. This cancellation policy does not limit any rights you may have if an order is delayed or cannot be fulfilled.

Approved cancellations will be refunded to the original payment method. BiteBye normally issues the refund within 3–5 business days. Your bank or payment provider may require additional time to post the refund to your account.

30-Day Return Policy

You may request a return within 30 days of the recorded delivery date.

After your return is approved, the item must be shipped within 14 days using the return instructions provided by our customer support team.

To qualify for a return:

  • The product must have been purchased directly from BiteBye.

  • The product must be unused or handled only as reasonably necessary to inspect it.

  • The product must be returned in its original packaging.

  • All accessories, manuals, components, and included items must be returned.

  • Proof of purchase or a valid BiteBye order number must be provided.

  • The product must not have been damaged through misuse, neglect, modification, or unauthorized repair.

BiteBye may deny or reduce a refund when an item is returned damaged, incomplete, or in a condition that results from handling beyond what is reasonably necessary to inspect it, to the extent permitted by applicable law.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged, defective, incorrect, or applicable law requires otherwise:

  • Gift cards;

  • Personalized or customized products;

  • Products clearly marked as final sale before purchase;

  • Opened or used consumable products;

  • Sealed goods that are unsuitable for return for genuine health or hygiene reasons after the seal has been opened;

  • Products damaged through misuse, accidents, neglect, unauthorized modification, or disassembly;

  • Products with missing accessories, parts, or included materials.

Damaged, Defective, or Incorrect Products

Please inspect your order as soon as it arrives.

If an item arrives visibly damaged, is missing components, or is different from what you ordered, please contact us within 72 hours of delivery where reasonably possible.

For manufacturing defects or problems that were not immediately visible, please contact us as soon as you discover the issue. The 72-hour reporting period does not limit applicable warranty rights or other rights that cannot legally be waived.

Please include:

  • Your order number;

  • A description of the problem;

  • Photos or videos that clearly show the issue, when reasonably available.

After reviewing the request, BiteBye may provide an appropriate solution, including:

  • Troubleshooting assistance;

  • Repair;

  • Replacement;

  • Partial refund;

  • Full refund.

The remedy provided will depend on the circumstances and applicable consumer protection laws.

How to Request a Return

Before returning any product, email:

service@bitebyestore.com

Please include your order number, the product you want to return, and the reason for the return.

If the return is approved, we will provide return instructions and the applicable return address. Products returned without prior authorization may experience delays and may not qualify for a refund.

Do not send products to an address shown on the original shipping package unless our customer support team instructs you to do so.

Return Shipping Costs

For returns based on a change of mind or personal preference:

  • The customer is responsible for return shipping costs.

  • Original shipping charges are non-refundable, except where required by applicable law.

BiteBye will cover reasonable return shipping costs when:

  • The product arrived damaged;

  • The product has a confirmed manufacturing defect;

  • The wrong product was shipped;

  • The product was materially different from its description.

In these situations, applicable original standard shipping charges will also be refunded. Additional charges for expedited or premium delivery are not refundable unless required by applicable law.

For returns valued above $75, we recommend using a trackable shipping service and purchasing shipping insurance. Customers are responsible for safely returning change-of-mind items until they are delivered to the designated return location.

Refund Process

After receiving your return, we will inspect it and normally notify you of the decision within 5 business days.

If approved, BiteBye will issue the refund to your original payment method within 3–5 business days.

After the refund is issued, your bank, credit card company, or payment provider may require an additional 3–10 business days to post it to your account.

Refunds for eligible returns generally include the product price and applicable taxes. Shipping charges are handled according to the Return Shipping Costs section above.

Late or Missing Refunds

If you have not received an approved refund:

  1. Check your bank or payment account again.

  2. Contact your credit card company or payment provider.

  3. Contact your bank to confirm whether the refund is still processing.

  4. If the refund still cannot be located, email service@bitebyestore.com.

Please include your order number when contacting us.

Exchanges

We offer direct exchanges when:

  • A product has a confirmed manufacturing defect;

  • A product was damaged during shipping;

  • The wrong product was shipped.

To request an exchange, contact service@bitebyestore.com.

For changes involving product color, model, size, or personal preference, please return the eligible item and place a new order.

Statutory Consumer Rights

This policy is in addition to any mandatory consumer rights provided by the laws applicable to your purchase. Nothing in this policy excludes, restricts, or limits rights that cannot legally be waived.

Contact Us

For questions about cancellations, returns, refunds, exchanges, or defective products, contact:

BiteBye Customer Support
Email: service@bitebyestore.com