Shipping policy
Last updated: July 14, 2026
At BiteBye, we are committed to providing a reliable and transparent shipping experience. This Shipping Policy explains how we process, ship, track, and deliver orders placed through bitebyestore.com.
By placing an order with BiteBye, you agree to this Shipping Policy and our related Terms of Service and Return and Refund Policy.
1. Shipping Destinations
We currently ship to destinations available for selection at checkout.
Shipping availability may vary depending on the product, destination, carrier restrictions, customs requirements, and applicable laws.
If we are unable to ship to your address after accepting your order, we will notify you and issue a refund to your original payment method.
2. Order Processing Time
Orders are normally processed within:
1–3 business days
Business days are Monday through Friday, excluding public holidays.
During processing, we may:
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Verify your order and payment information;
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Confirm product availability;
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Prepare and package your products;
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Arrange shipment with a delivery carrier.
Processing time is separate from shipping time and begins after your order and payment have been successfully received.
Orders may require additional processing time during holidays, promotional events, periods of unusually high demand, or when order information requires verification.
If we cannot ship your order within the stated timeframe, we will provide an updated estimate and any cancellation or refund options required by applicable law.
3. Estimated Delivery Times
Delivery estimates begin after your order has been shipped.
| Destination | Estimated Shipping Time | Estimated Total Time Including Processing |
|---|---|---|
| United States | 7–15 business days | 8–18 business days |
| Canada | 8–15 business days | 9–18 business days |
| Australia | 8–15 business days | 9–18 business days |
| United Kingdom | 8–15 business days | 9–18 business days |
| Europe | 8–15 business days | 9–18 business days |
These are estimates rather than guaranteed delivery dates.
Delivery may be affected by:
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Customs inspections or clearance procedures;
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Carrier or local postal delays;
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Severe weather or natural events;
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Public holidays and peak shipping periods;
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Incorrect or incomplete delivery information;
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Transportation or infrastructure disruptions;
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Circumstances outside our reasonable control.
4. Free Standard Shipping
BiteBye offers:
Free Standard Shipping on all eligible orders placed through bitebyestore.com
No standard shipping fee will be charged at checkout for eligible destinations.
Free shipping does not include:
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Import duties;
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Customs fees;
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Local taxes;
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Brokerage or clearance charges;
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Costs resulting from an incorrect or incomplete address;
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Reshipping costs when a package is returned because delivery could not be completed for reasons attributable to the customer.
If expedited or alternative shipping options are available, their costs and estimated delivery times will be displayed at checkout.
5. Shipping Confirmation and Tracking
After your order ships, you will receive a confirmation email containing available tracking information.
Please allow 24–72 hours for tracking information to appear or update in the carrier’s system.
A temporary lack of tracking movement does not necessarily mean that the package has stopped moving. Some carriers do not scan packages at every stage of transportation.
If tracking has not updated for more than 7 business days, please contact us for assistance.
6. Multiple Packages
Orders containing multiple products may be shipped in separate packages depending on product availability, warehouse location, package size, or carrier requirements.
If your order is divided into multiple shipments, you may receive separate tracking numbers. You will not be charged additional standard shipping fees because we split an order into multiple packages.
7. Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout, including:
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Full recipient name;
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Street address and apartment or unit number;
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City, state, or province;
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Postal or ZIP code;
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Country;
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Telephone number, when requested.
Please contact service@bitebyestore.com as soon as possible if you notice an error.
We will make reasonable efforts to update the address, but changes are not guaranteed after an order enters fulfillment. Once a package has shipped, we generally cannot change its destination.
If a package is returned because of an incorrect address, an incomplete address, refusal of delivery, or repeated unsuccessful delivery attempts, we may offer:
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Reshipment after payment of the applicable reshipping cost; or
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A refund for the returned products, less non-refundable carrier charges where permitted by law.
8. Customs, Duties, and Taxes
International shipments may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
Unless checkout expressly states that these charges are included, customers are responsible for paying them directly to the appropriate authority or carrier.
BiteBye does not control these charges and cannot predict their amount. Contact your local customs authority for additional information before placing an order.
Customs processing may delay delivery. We are not responsible for delays caused solely by customs authorities, but we will provide reasonable assistance with available shipping documentation.
9. Delayed Packages
If your package has not arrived within the estimated delivery timeframe, please:
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Review the latest tracking information.
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Confirm that your delivery address is correct.
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Check for carrier notices or attempted-delivery messages.
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Contact the local carrier when appropriate.
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Email service@bitebyestore.com if additional assistance is needed.
We will review the tracking information and, when appropriate, contact the carrier or logistics provider.
A delay does not automatically mean that a package is lost. However, this policy does not limit any cancellation, replacement, or refund rights available under applicable law.
10. Lost Packages
If tracking stops updating for an extended period or the carrier indicates that a package might be lost, BiteBye will open an investigation with the carrier.
Carrier investigations may take several business days to complete.
If the carrier confirms that the package was lost before successful delivery, BiteBye will provide an appropriate solution, which may include:
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Sending a replacement at no additional standard shipping cost; or
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Issuing a refund to the original payment method.
We may ask you to confirm your shipping address or complete reasonable carrier claim documentation.
11. Packages Marked as Delivered but Not Received
If tracking shows “delivered” but you cannot locate the package:
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Check entrances, mailboxes, porches, garages, and other safe delivery locations.
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Ask household members, neighbors, reception staff, or building management.
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Review any delivery photograph or carrier notice.
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Contact the local carrier for delivery details.
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Allow up to 24 hours, as some carriers may mark a package delivered shortly before final delivery.
If the package still cannot be located, contact service@bitebyestore.com promptly, preferably within 5 business days of the recorded delivery date.
We will work with the carrier to investigate. The available resolution will depend on the carrier’s findings, proof of delivery, applicable law, and the circumstances of the shipment.
Reporting outside the suggested period does not waive any rights that cannot legally be limited.
12. Damaged or Incorrect Orders
Please inspect your order after delivery.
If the package or product arrives visibly damaged, has missing components, or contains an incorrect item, contact us within 72 hours where reasonably possible.
Include:
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Your order number;
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A description of the issue;
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Photographs or videos of the product and packaging, when reasonably available.
For problems that were not immediately visible, contact us as soon as the issue is discovered.
Damaged, defective, missing, or incorrect products are handled in accordance with our Return and Refund Policy. The 72-hour reporting request does not limit applicable statutory or warranty rights.
13. Order Changes and Cancellations
You may request an order change or cancellation within 24 hours of placing your order by emailing service@bitebyestore.com.
Because orders may enter fulfillment quickly, changes and cancellations are not guaranteed.
Orders cannot be changed or canceled after they have been fulfilled or shipped. If cancellation is no longer possible, you may request a return after delivery in accordance with our Return and Refund Policy.
This section does not limit any rights that apply when an order is delayed, unavailable, or cannot be fulfilled.
14. Refused and Unclaimed Packages
Packages refused by the recipient or left unclaimed may be returned to the sender.
After the returned package is received and inspected, we may issue a refund for eligible products. Original carrier charges, return-to-sender fees, customs charges, and other non-refundable costs may be deducted where permitted by law.
Packages refused because they arrived visibly damaged will be handled separately under our damaged-product procedures.
15. Statutory Consumer Rights
This Shipping Policy is in addition to any mandatory consumer rights provided by applicable law.
Nothing in this policy excludes, restricts, or limits rights relating to delayed, lost, damaged, incorrect, or undelivered products that cannot legally be waived.
16. Contact Us
For assistance with shipping, tracking, delayed packages, or delivery questions, contact:
BiteBye Customer Support
Email: service@bitebyestore.com
Website: https://bitebyestore.com